Legal notice

1. Introduction

These Terms & Conditions govern your use of this website and your purchase of products from Coffee Craft Studio (“we”, “us”, “our”).

By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.

2. Company Information

DRE Moonstar Ltd (trading as Coffee Craft Studio) is a company registered in the United Kingdom.

For any queries, please contact:
Email: info@coffeecraftstudio.com

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to place an order on this website.

4. Products & Descriptions

We take reasonable care to ensure that all product descriptions, images, and specifications are accurate. However:

  • Images are for illustrative purposes only
  • Colours and finishes may vary slightly
  • Specifications may be subject to change by manufacturers

We reserve the right to update product information at any time without notice.

5. Pricing & Payment

  • All prices are listed in GBP (£).
  • We reserve the right to change prices at any time.
  • Payment must be made in full at the time of ordering.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

6. Order Acceptance

  • After placing an order, you will receive an order confirmation email.
  • This email does not constitute acceptance of your order.
  • A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including (but not limited to):

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity

7. Delivery

We deliver to addresses within the United Kingdom only.

Delivery times are estimates and not guaranteed. For full details, please refer to our Shipping Policy.

Risk in the goods passes to you upon delivery. Ownership of the goods passes only once full payment has been received.

8. Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel:

  • You must notify us in writing within the cancellation period

You then have a further 14 days to return the goods.

Conditions:

  • Items must be unused and in their original packaging
  • You are responsible for return shipping costs unless the item is faulty

Refunds will be issued within 14 days of receiving the returned goods.

9. Faulty, Damaged, or Incorrect Goods

Under the Consumer Rights Act 2015, you are entitled to goods that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If your item is faulty or not as described:

  • You may be entitled to a repair, replacement, or refund
  • You must notify us within a reasonable time

We will cover reasonable return costs for faulty or incorrect items.

10. Returns

Please contact us before returning any item.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

11. Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect or consequential loss
  • Our total liability shall not exceed the purchase price of the goods

Nothing in these Terms limits your statutory rights.

12. Use of Website

You agree not to:

  • Misuse the website or introduce malicious code
  • Attempt unauthorised access to systems
  • Use the website for unlawful purposes

We reserve the right to suspend or terminate access if misuse is detected.

13. Intellectual Property

All content on this website (including text, images, branding, and logos) is the property of Coffee Craft Studio or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with UK data protection laws.

15. Force Majeure

We shall not be liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to:

  • Natural disasters
  • Strikes or labour disputes
  • Supply chain disruptions
  • Transport or courier failures

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
Changes will take effect immediately upon publication on this website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

If you have any questions about these Terms & Conditions, please contact:
Telephone: 020 8050 7450
Email: info@coffeecraftstudio.com

Last updated: 29 April 2026